Job Description

Job Opportunity At The Gallery Tampa The Experience Senior Living team is excited to announce the upcoming grand opening of The Gallery Tampa, with our first resident move-ins anticipated in October 2026! We're beginning the search for exceptional team members who are passionate about hospitality, service, and creating an extraordinary resident experience from day one. This is a unique opportunity to play a key role in launching one of the premier luxury senior living communities in the Tampa market! We are looking for a Resident Services Associate to join our amazing team! Shift: Overnights, 11pm-7am - Saturday and Sunday only Responsibilities: Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. Has a solid understanding of 'who' the customer is and provides a level of service that is positive and rememberable. Understands the customer's needs, requests and/or concerns and assists in providing them with personalized solutions. Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner. Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community. Answers questions and directs appropriately to nearby community resources. Coordinates the community's transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience. Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year. Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs. Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations. Receive and sort incoming mail. Deliver mail as appropriate. Receive and log all packages that arrive at the community. May perform other duties as assigned.

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