Job Description

Job Description

Job Title : Location Manager

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Department : Management

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Reports to : Vice President

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Job Summary:

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The Location Manager is responsible for overseeing all aspects of the retail store and lumber yard, with a strong focus on driving sales performance and operational excellence. This role includes managing both inside and outside sales teams, developing strategic sales initiatives, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the lumber and building materials industry, and a proactive, strategic sales mindset to grow revenue and profitability.

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Key Responsibilities:

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Sales Leadership:

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Lead and manage both inside and outside sales teams. Develop and implement strategic sales plans to drive revenue growth, expand customer base, and increase market share.

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Operational Management:

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Oversee daily operations of the retail store and lumber yard, ensuring all processes are efficient, effective, and aligned with company goals.

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Staff Supervision:

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Recruit, train, and motivate a high-performing team, including sales associates, yard workers, and administrative staff. Foster a culture of accountability, collaboration, and continuous improvement.

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Customer Service:

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Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing expert advice on products and services.

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Inventory Control:

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Provide strategic oversight and leadership to the Inventory Manager, ensuring effective execution of inventory control processes. Set expectations for inventory accuracy, cycle count schedules, and shrink reduction initiatives, holding the Inventory Manager accountable for results. Collaborate with the Inventory Manager and Purchasing Department to align inventory levels with operational goals and customer demand.

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Delivery Management:

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Lead and support the Delivery Manager in coordinating logistics and managing the delivery team to ensure timely and accurate customer deliveries. Establish clear performance standards and accountability measures for delivery operations, including issue resolution and customer satisfaction. Review delivery KPIs regularly with the Delivery Manager to identify trends, address challenges, and implement process improvements. Foster cross-functional communication between delivery, warehouse, and customer service teams to maintain alignment and responsiveness.

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Safety Compliance:

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Maintain a safe working environment by enforcing all safety protocols and procedures.

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Financial Management:

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Monitor budgets, control expenses, and ensure financial targets are met. Prepare and present regular financial and sales performance reports to senior management.

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Facility Maintenance:

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Oversee the maintenance and cleanliness of the store and yard to ensure a professional and welcoming environment.

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Qualifications:

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Experience:

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Minimum of 5 years of experience in retail or sales management, preferably in the lumber and building materials industry.

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Skills:

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Strong leadership, communication, and interpersonal skills. Proven ability to lead sales teams and drive business growth through strategic planning and execution.

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Knowledge:

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In-depth knowledge of lumber and building materials, including product specifications, customer needs, and industry trends.

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Technical Proficiency:

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Familiarity with inventory management systems, CRM tools, and point-of-sale software.

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Benefits:

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Health, dental, and vision insurance

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Cafeteria plan available for supplemental benefits

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Employee retirement plans with up to 4% company match

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Paid time off and holidays

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Employee discounts on products

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Opportunities for career growth and development

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