Job Description

Client Support Associate / IT Support Specialist

Duration: 3 Months Contract (Possible Extension / Temp-to-Hire)
Location: Plainfield, IL 60544 (Onsite)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Two days per week: 10:00 AM – 7:00 PM, employee-selected except Mondays)
Pay Rate: $28.00/hour on W2

Job Summary

We are seeking a Client Support Associate / IT Support Specialist to provide onsite technical support for internal employees in a fast-paced office environment. This individual will serve as the primary onsite IT contact, delivering exceptional customer service while troubleshooting hardware, software, networking, and printer issues. The ideal candidate is customer-focused, technically proficient, and comfortable working independently while collaborating with a larger IT support team.

This role offers the opportunity to convert to a full-time position based on performance and business needs.

Key Responsibilities

• Provide first-level technical support to internal employees for hardware, software, and network-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral device issues.
• Install, configure, and maintain software, operating systems, print drivers, and workstation applications.
• Prepare, image, deploy, and replace laptops and other end-user devices.
• Support new hire onboarding by configuring equipment and user workstations.
• Perform hardware replacements, software updates, and routine system maintenance.
• Respond to and resolve IT support requests through an internal ticketing system and chat support.
• Provide remote support via chat while also assisting employees in person.
• Escalate complex technical issues to appropriate support teams when necessary.
• Monitor IT systems, identify recurring issues, and implement corrective actions.
• Document troubleshooting steps, resolutions, and updates within the ticketing system.
• Deliver outstanding customer service while serving as the primary onsite IT support contact.

Required Qualifications

• 2+ years of IT Support, Help Desk, or Desktop Support experience.
• 2+ years of customer service experience.
• Experience troubleshooting:
  • Windows operating systems
  • Desktop and laptop hardware
  • Printers and peripheral devices
  • Microsoft Office applications
• Basic understanding of networking concepts and network troubleshooting.
• Strong verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to provide both remote and onsite technical support.

Preferred Qualifications

• Experience supporting VPN connectivity.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Associate's or Bachelor's degree in Information Technology or a related field.
• Experience imaging, configuring, and deploying laptops.
• Familiarity with hardware upgrades and workstation setup.

Soft Skills

• Friendly, approachable, and customer-focused.
• Strong interpersonal and communication skills.
• Ability to remain calm under pressure and manage stressful situations.
• Team-oriented with a positive attitude.
• Self-motivated and dependable.
• Professional demeanor with a strong commitment to customer satisfaction.

Work Environment

• 100% onsite office environment.
• Support internal employees through in-person assistance and remote chat.
• Daily ticket volume may range from approximately 10 to 80+ support requests.
• Comprehensive 3–4 week training program provided.
• Company-issued equipment supplied.

Additional Information

• Opportunity for contract extension and potential full-time employment based on performance and business needs.
• Collaborative, supportive, and team-oriented work environment with opportunities to gain hands-on enterprise IT support experience.

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