Job Description

Job Responsibilities:

• Process voluntary and involuntary termination transactions in Workday and other HR systems.
• Manage retirement, end-of-assignment, and contract-end processes.
• Prepare and administer separation-related documentation, including termination letters, severance documentation, exit packages, and compliance forms.
• Ensure completion of final pay-impacting data changes and coordinate with Payroll, Time & Attendance, and other HR operations teams as applicable.
• Monitor adherence to legal, regulatory, and internal policy requirements throughout the offboarding process.
• Manage HR cases and resolve issues using strong critical-thinking skills without relying on scripts.
• Handle escalations with minimal supervision.
• Maintain spreadsheets, reports, and formulas using Excel beyond basic data-entry capabilities.
• Collaborate cross-functionally, with each team member owning part of the overall process.

Skills:

• 2–3 years of experience in HR Operations or HR Processing.
• Experience with separation processing and/or case management.
• Leave of absence experience can be considered transferable.
• Workday experience required/strongly preferred.
• ServiceNow experience highly preferred for ticketing.
• ADP experience preferred for payroll.
• Strong Excel proficiency, including formulas, reports, and spreadsheet management.
• Strong critical-thinking and problem-solving skills.
• Ability to manage escalations and work independently with minimal supervision.
• English required.
• Spanish, French, or Portuguese are nice-to-have; French is the most desired additional language.

Education/Experience:

• Bachelor’s degree required.
• Must be able to report to the Tampa site.
• Monday–Friday, 8:00 AM–5:00 PM preferred.
• 40 hours/week.
• Must be comfortable reporting to a manager based remotely in Costa Rica.

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